Domestic delivery, shipping and returns in Japan
After confirming your order, we usually ship within 1 to 3 days (excluding weekends and holidays).
Free domestic shipping in Japan.
① Returns due to customer's convenience
・We cannot accept returns due to customer's convenience, as the flavor may be greatly impaired depending on the management condition of the product.
・We cannot accept the difference in product or capacity.
・We cannot accept a unilateral return from the customer without contacting us.
② Returns due to defective or damaged products
・We will bear the shipping cost and refund the money.
・We will bear the handling fee (transfer fee) for the refund.
・Please contact us within 2 days after receiving the product.
・In some cases, we may exchange the product.
③ If you cannot accept returns, cancellations, or refunds
・If the product is returned unilaterally by the customer without contacting us.
・Items that have been delivered for more than 3 days.
・When it is considered that the product has been opened or the management condition of the product is poor.